Last Updated: 07/16/2026
1. Introduction
Welcome to RoomLuno. We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you. Our services are designed to facilitate hotel bookings and travel arrangements with transparency and security at the core of our operations.
By using RoomLuno, you consent to the data practices described in this policy. This document is drafted in accordance with current legal standards and industry best practices for digital commerce and travel platforms. We encourage you to read this policy in its entirety to understand our commitment to your privacy.
2. The Data We Collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes first name, last name, username or similar identifier, and title.
- Contact Data: includes billing address, delivery address, email address, and telephone numbers.
- Financial Data: includes payment card details (processed through secure, encrypted gateways) and billing information.
- Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data: includes your username and password, bookings made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: includes information about how you use our website, products, and services.
3. How Your Data is Collected
We use different methods to collect data from and about you including through:
Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you book a hotel, create an account on our website, subscribe to our newsletter, or request marketing to be sent to you.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties such as analytics providers, advertising networks, and search information providers.
4. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer and manage your account.
- To process and deliver your booking including: managing payments, fees and charges, and collecting and recovering money owed to us.
- To manage our relationship with you which will include: notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
- To enable you to partake in a prize draw, competition or complete a survey.
- To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
- To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
5. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set forth above:
- Hotel Partners: When you make a booking, we must share your Identity and Contact Data with the hotel or property manager you have selected to ensure your room is reserved and your arrival is expected.
- Service Providers: Providers acting as processors who provide IT and system administration services, and payment processing entities.
- Professional Advisers: Including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- Regulatory Authorities: HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
6. Data Security and Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access: This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
- Object to processing: You have the right to object where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Request restriction: This enables you to ask us to suspend the processing of your personal data in certain scenarios, such as if you want us to establish the data's accuracy.
- Withdraw consent: If we are relying on consent to process your personal data, you may withdraw it at any time.
8. Opt-Out and Your Choices
You have the right to control how your personal information is collected and used. Depending on your location and applicable laws, you may exercise the following opt-out choices:
- Data Sharing and Sale: You may opt out of the sale or sharing of your personal information with third parties, where applicable under laws such as the CCPA/CPRA in California or similar legislation in other jurisdictions. While we do not sell personal information in the traditional sense, some data may be shared with trusted partners to provide or improve our services.
- Cookies and Tracking: You can manage or refuse cookies and tracking technologies through your browser settings or by using the cookie consent tools provided on our website.
- Marketing Communications: You can opt out of receiving promotional emails or newsletters by following the unsubscribe instructions in any communication or by contacting us directly.
- Withdrawal of Consent: If you have previously provided consent to data processing, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights or make an opt-out request, please contact us at [email protected] or via our contact form.
9. Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us in the following ways:
Full name of legal entity: RoomLuno Travel Group
Email address: [email protected]
Postal address: 3737 | West Cielo Grande | 85310 | Glendale | United States
We will respond to all legitimate requests within 30 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
